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23 Cambium Learning Group Jobs
Networks Operations Center Engineer
3-7 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Networks Operations Center Engineer
Cambium Learning Group
posted 6hr ago
Job Role Insights
Key skills for the job
Job Description
- Monitor large multi-tiered application environment utilizing various monitoring tools.
- Partner with internal teams to ensure maximum uptime of our applications.
- Implement processes for detection, notification, and escalation of any issues with the applications.
- Proactively update documentation of systems/network, troubleshooting guides, policies, and procedures.
- Maintain knowledgebase of troubleshooting and problem resolution steps.
- Act as the central communications and escalations point for major incidents.
- Work with outside vendors to report and ultimately resolve problems and escalate trouble tickets to their conclusion.
- Bachelor s Degree in Management Information Systems, Computer Science, Computer Information Science, or other related area
- 5+ years of experience in a NOC, Systems Administration, or Information Systems Help Desk environment
- Understanding of TCP/IP, VPN, RDP (Remote Desktop Manager), Windows, and AWS Workspaces environments.
- Working knowledge and understanding of service management principles (incident, problem, change control, and management)
- Exceptional troubleshooting skills
- Ability to work autonomously in a highly fast-paced and often ambiguous environment
- Willingness to learn in a fast-paced environment
- Ability to work collaboratively and collegially in a team environment
- Ability to follow, develop, and supplement documented processes and procedures
- Experience in dealing with end-users
- Willing and able to work alternate shifts as required during the hours from 1:00 PM to 9:00 PM (Eastern Time).
- Capable of remote work within the USA.
- Knowledge of Lansweeper, specifically the help desk component, PRTG, IDERA, Everbridge Alert Suite, Grafana Dashboard, and AWS Technologies
- Knowledge of Windows OS, user access (AD), and file editing
- Operational experience with Windows Server and IIS Server
Employment Type: Full Time, Permanent
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