Sr. Manager - Customer Experience

Roles and Responsibilities

• Oversee call center operations, including dialer management and inbound process optimization.
  
• Lead a team handling inbound calls, resolving issues promptly and efficiently.
  
• Manage customer experience operations, ensuring seamless delivery of services to customers.
  
• Implement operational excellence principles to drive continuous improvement initiatives.
  
• Collaborate with cross-functional teams to resolve complex customer complaints.
  

Desired Candidate Profile

• 5-8 years of experience in BPO/call center industry.
• Ability to build & execute processes that improve customer experience and costs
• Proficiency in data analytics tools required

If interested, please share your updated cv on chavi@busy.in