AM - Inside Sales

Summary:
Job Title: Sr. Team Leader Job Location: Noida Reporting Manager: Manager Sales Shift: 6 days working Mon to Sat
Job Details / Role Purpose
• Handle Sales operations on the floor.
• Taking 2nd Voice on floor & converting the prospect to Sales.
• Audit Sales call & Coaching agents on AOI like pitching / Need generation / Rapport building /
etc.
• Engage & retain agents while building a positive Winning Culture on floor.
Key responsibilities::
• Monitor the input metrics and that directly impact the output and team productivity.
• Own the sales targets and output metrics to deliver in line with the growth plan of the team.
• Responsible to track and report the KPIs on a daily, weekly and monthly basis.
• Work with multiple stakeholders including Sales Agents, Customer support and Customer
Lifecycle Management Team to ensure smooth customer experience while delivering on team
targets.
• Plan and execute monthly R&R for the team
• Responsible for doing TNI & participating in execution for process improvement.
Profile sought and key requirements
• Commerce Graduate. M.com / MBA preferred.
• Minn. 18 months of Experience in Sales calling:: from Lead to Sales closure (Inbound calling//
Outbound calling - Perform Marketing Campaign //Outbound calling - Cold Calling)
• Minn. 24 Months of experience as Sales - Team Leader in an Outbound call centre.
Demonstrated ability in achieving targets.
• Excellent communication skills both written and verbal.
• Should have a proven track record to build & manage a strong sales team with a deep
understanding of Objection handling, Negotiation Skills & Lead management.
• Must be self motivated, detail oriented with good knowledge of Feedback sharing Techniques.