Customer Solution Manager

Hi,

We are pleased to invite you to apply for the for the Manager position in our Sales team.

The Customer Solution Manager serves as a key point of contact between the company and its strategic customers, ensuring the delivery of innovative solutions that meet customer needs while aligning with business goals. This role requires a mix of technical expertise, problem-solving skills, and customer relationship management to deliver exceptional service and drive customer satisfaction.

The Customer Solution Manager is responsible for designing and delivering tailored logistics solutions, providing exceptional service to key clients, and driving measurable improvements in operational efficiency and customer satisfaction.

Key Responsibilities

Customer Engagement & Relationship Management
• Build and maintain strong relationships with key customers, understanding their business objectives and challenges.
• Serve as a trusted advisor, acting as the primary point of contact for customer inquiries, concerns, and solution delivery.

Solution Design & Deployment
• Collaborate with cross-functional teams to design and implement tailored logistics solutions.
• Oversee the seamless integration of these solutions into the customers environment.
• Provide proactive recommendations for process and product improvements.

Project Management
• Lead solution implementation projects, managing timelines, resources, and budgets.
• Ensure that all solutions are delivered on time, within scope, and aligned with customer expectations.
• Maintain a project charter and ensure that all deliverables meet quality standards.

Performance Monitoring & Reporting
• Track and analyse the performance of implemented solutions.
• Generate regular reports to stakeholders, highlighting progress, key metrics, and opportunities for improvement.

Data Analysis & Insights
• Use data analysis tools, including Excel and Tableau, to derive actionable insights.
• Create clear, impactful presentations that communicate results and recommendations to internal and external stakeholders.

Customer Advocacy & Training
• Advocate for customer needs and feedback within the organization.
• Identify opportunities for upselling or cross-selling additional services.
• Train customers and field teams on new processes and solutions, ensuring consistent understanding and adoption.

Key Competencies & Skills

• Customer-Centric Mindset: Deep focus on understanding customer needs and providing tailored logistics solutions.
• Analytical Skills: Ability to leverage data and generate insights that drive improvements.
• Problem-Solving Thinking: Capable of identifying challenges and crafting practical, innovative solutions.
• Communication Skills: Strong verbal and written communication skills for effective collaboration and stakeholder engagement.
• Team Collaboration: Skilled in working cross-functionally to achieve shared goals.

we look forward to reviewing your application.