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MC L3-Service
Bajaj Auto
posted 13d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Handling territory as ASM.
- Step up the customer experience.
- Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
- Product performance feedback and competition benchmarking.
- TPM Implementation at Dealerships and drive the Service agenda
- Tracking competitor activities and keeping abreast with the latest trends and requirements.
- Readiness for new products.
- Product failure report and analysis to HO team.
- Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
- Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
- Service network/ Capacity expansion as per DSS norms Dealers & ASDs.
- Control on Warranty Claims
- Promoting Sales by providing service support.
- Promoting Genuine Spares Sales.
6
Competency Requirements
Technical/ Functional
Dealership Management, Product Knowledge, Market Knowledge , Network development, Basics of Finance
Behavioral
Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus
7
Interface
Internal
External
Direct Interface
Sales, Marketing, Spares, Network
Dealers
Development, Central Quality Assurance
Indirect Interface
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--
8
Any other specific requirements
Candidate should know local language spoken in the region
Employment Type: Full Time, Permanent
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Top Bajaj Auto Interview Questions
Q1. Market share of motorcycle in North Zone viz Delhi, Haryana, Rajasthan, Punjab, Chandigarh, Jammu and Kashmir
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Q2. If some one in our company slaps you or indulge with you in quarrel , what action would you take against that employee ?
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View answers (2) Q3. Explain the SMT process for PCB. What are the checks and testing you will ensure to make your product defect free.
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Strict timing
Monday to Saturday
No travel
Day Shift
Bajaj Auto Benefits
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