Senior Manager Training

Key Responsibility Areas (KRAs)

1. Training Module Development:
   Responsible for planning and developing comprehensive training modules aligned with the channel's product mix, ensuring that training materials are relevant, current, and tailored to meet the needs of the sales force.
2. Soft Skills Training Across PAN India Centers:
   Lead the execution of soft skills training interventions across all PAN India centers, aiming to enhance communication, negotiation, and customer relationship-building capabilities of employees.
3. Adherence to Call Center SOP:
   Monitor and ensure strict adherence to Standard Operating Procedures (SOPs) within the call centers, regularly tracking compliance and implementing corrective actions where necessary.
4. Cross-functional Collaboration for Sales Force Training:
   Collaborate with various functions, including Operations, Underwriting, Medical Processes, Tel-Medical Processes, Technology, and Digital Marketing, to develop a cohesive and robust training plan for the sales force, ensuring alignment with overall business objectives.
5. Product Mix and Training:
   Drive the profitable product mix by conducting product briefings, product refresher courses, and Product Knowledge Tests (PKTs), ensuring that the sales team is well-equipped with the latest information and tools for success.
6. Soft Skills Training for Sales Managers (SMs):
   Facilitate soft skills training for Sales Managers, focusing on key areas such as creating urgency in sales, building long-term customer relationships, and effective leadership to enhance team performance.
7. NFO Training and Launch Support:
   Oversee the training programs related to New Fund Offers (NFOs), ensuring the sales force is thoroughly briefed and prepared for product launches. This includes providing sales scripts, key messaging, and product training to ensure effective customer interactions during NFO campaigns.
8. Post-NFO Feedback and Continuous Improvement:
   Gather feedback from the sales force regarding NFO launches to evaluate performance and address any gaps. Implement post-launch refresher training sessions to ensure the sales team remains informed and effective in handling customer inquiries related to the NFO.