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HSBC Group
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10 HSBC Group Assistant Manager Jobs
Assistant Manager Customer Complaints
2-5 years
₹ 5.35 - 14L/yr (AmbitionBox estimate)
Chennai
1 vacancy
Assistant Manager Customer Complaints
HSBC Group
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- The Complaints category is responsible for ensuring all customer complaints are received and investigated, resolved or passed to the correct body, this may be internal or external. May be located in a Retail branch, contact center or a central office location.
- Tasks and responsibilities of the job holder may include the following:
- To investigate and respond to customer complaints and provide suitable resolutions
- Seek ways to improve the effectiveness of customers interactions with HSBC; thereby reducing the volume and severity of complaints
- To identify and report complaints and other customer feedback trends which indicate where services or processes need review
- Ensure customer complaints are escalated to senior management or regulatory bodies or HSBC group as appropriate, in line with policies
- Complaint Handlers may be required to acquire knowledge of a product area and in some geographies, may need to hold specific certificates
Employment Type: Full Time, Permanent
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What Assistant Manager at HSBC Group are saying
Rating based on 292 Assistant Manager
reviews
Anonymous · BFSI, Investments & Trading
in Bangalore / Bengaluru
WFH E-learning tools are best in class Modern office spaces
- Skill development - Excellent
Independent, logic based thinking is discouraged esp by Indian origin middle management. Grim career progression prospects Outdated systems which add to processing times. Silo chambers between departments
- Salary - Poor
Assistant Manager salary at HSBC Group
What HSBC Group employees are saying about work life
HSBC Group Benefits
Pay and benefits Flexible working Career development 
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