Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Premium Employer

Sandoz

Compare

4.0

based on 413 Reviews

399 Sandoz Jobs

Specialist - Product Complaints - QOP

Sandoz

4.0

based on 413 Reviews

5-8 years

₹ 11 - 13.6L/yr (AmbitionBox estimate)

Hyderabad / Secunderabad

1 vacancy

Specialist - Product Complaints - QOP

Sandoz

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Pharmacy Order Management System Data Collection Continuous Improvement Process Improvement GMP

Job Description

Handle market complaints received from across the globe. Able to review the investigation reports received from the Novartis sites and Contract Manufacturing Organizations. Collaborate with external Supply organization, Novartis sites, Country pharma organizations for continuous improvement.

Job Description

Job Description

Position Title : Specialist - Product Complaints - QOP

Location - Hyderabad

About the Role:

Handle market complaints received from across the globe. Able to review the investigation reports received from the Novartis sites and Contract Manufacturing Organizations. Collaborate with external Supply organization, Novartis sites, Country pharma organizations for continuous improvement.

Key Responsibilities:

Performing day to day activities of processing market complaints assigned as per the relevant SOPs, business matrix and SLA timelines.
Assist in data collection and reporting of KPIs
Assist in continuous improvement initiatives.
Manage ad-hoc projects assigned in area of work.
Proactively report all deviations through timely escalations
Implement continuous process improvement projects to enhance quality & productivity.
Ensure that the service dashboard, order management framework & time sheet are always kept updated.
Ensure Training on relevant procedures before taking up any GxP activities.
Report deliverable status and continuously acquire process knowledge.

Role Requirements :

Essential Requirements:

5-8 years of relevant experience in Quality Operations.

Thorough understanding of Quality Management Systems.
Able to review the market complaints investigation reports.
Basic understanding of product manufacturing, Pharma products and lifecycle events.
Basic understanding of Track wise.
Basic understanding of performance KPIs.
Basic understanding of MS Excel.
Awareness of GXP
Communication Skill - Fluent in verbal and written English; knowledge of other languages is an added advantage.
Desirable Requirements:
Graduate / Post Graduate in Pharmacy.

Skills Desired

Continuous Learning, Gmp Procedures, Managing Ambiguity, Qa (Quality Assurance), Quality Control (Qc) Testing, Quality Standards, Self-Awareness, Technical Knowledge, Technological Intelligence

Employment Type: Full Time, Permanent

Read full job description

Prepare for Specialist roles with real interview advice