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Sandoz

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4.0

based on 386 Reviews

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329 Sandoz Jobs

Specialist - Product Complaints - QOP

5-8 years

₹ 11 - 12.9L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

1 vacancy

Specialist - Product Complaints - QOP

Sandoz

posted 2mon ago

Job Description

Handle market complaints received from across the globe. Able to review the investigation reports received from the Novartis sites and Contract Manufacturing Organizations. Collaborate with external Supply organization, Novartis sites, Country pharma organizations for continuous improvement.

Job Description
Job Description
Position Title : Specialist - Product Complaints - QOP
Location - Hyderabad

About the Role:

Handle market complaints received from across the globe. Able to review the investigation reports received from the Novartis sites and Contract Manufacturing Organizations. Collaborate with external Supply organization, Novartis sites, Country pharma organizations for continuous improvement.
Key Responsibilities:

Performing day to day activities of processing market complaints assigned as per the relevant SOPs, business matrix and SLA timelines.
Assist in data collection and reporting of KPIs
Assist in continuous improvement initiatives.
Manage ad-hoc projects assigned in area of work.
Proactively report all deviations through timely escalations
Implement continuous process improvement projects to enhance quality & productivity.
Ensure that the service dashboard, order management framework & time sheet are always kept updated.
Ensure Training on relevant procedures before taking up any GxP activities.
Report deliverable status and continuously acquire process knowledge.
 
Role Requirements :
Essential Requirements:

5-8 years of relevant experience in Quality Operations.
Thorough understanding of Quality Management Systems.
Able to review the market complaints investigation reports.
Basic understanding of product manufacturing, Pharma products and lifecycle events.
Basic understanding of Track wise.
Basic understanding of performance KPIs.
Basic understanding of MS Excel.
Awareness of GXP
Communication Skill - Fluent in verbal and written English; knowledge of other languages is an added advantage.
Desirable Requirements:
Graduate / Post Graduate in Pharmacy.


Skills Desired
Continuous Learning, Gmp Procedures, Managing Ambiguity, Qa (Quality Assurance), Quality Control (Qc) Testing, Quality Standards, Self-Awareness, Technical Knowledge, Technological Intelligence

Employment Type: Full Time, Permanent

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(based on 15 Sandoz interviews)
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Company Website
34%
20%
13%
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What people at Sandoz are saying

4.1
 Rating based on 8 Specialist reviews

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Read 8 reviews

Specialist salary at Sandoz

reported by 49 employees with 5-12 years exp.
₹7.5 L/yr - ₹15 L/yr
11% more than the average Specialist Salary in India
View more details

What Sandoz employees are saying about work life

based on 386 employees
67%
49%
56%
91%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Sandoz Benefits

Submitted by Company
Competitive compensation
Pay equity
Pay for sustainable performance
Differentiated benefits and wellbeing programs
Values & integrity
Balanced rewards
Submitted by Employees
Free Transport
Health Insurance
Cafeteria
Job Training
Free Food
Soft Skill Training +6 more
View more benefits

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