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Novartis

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4.1

based on 1.5k Reviews

213 Novartis Jobs

Specialist - Product Complaints - QOP

Novartis Healthcare Pvt. Ltd.

4.1

based on 1.5k Reviews

5-8 years

₹ 6.35 - 16.7L/yr (AmbitionBox estimate)

Hyderabad / Secunderabad

1 vacancy

Specialist - Product Complaints - QOP

Novartis

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Pharmacy Order Management System Investigations Data Collection SAP Quality Management Continuous Improvement

+ 2 more

Job Description

Handle market complaints received from across the globe. Able to review the investigation reports received from the Novartis sites and Contract Manufacturing Organizations. Collaborate with external Supply organization, Novartis sites, Country pharma organizations for continuous improvement.

About the Role

Job Description

Position Title : Specialist - Product Complaints - QOP

Location - Hyderabad

About the Role:

Handle market complaints received from across the globe. Able to review the investigation reports received from the Novartis sites and Contract Manufacturing Organizations. Collaborate with external Supply organization, Novartis sites, Country pharma organizations for continuous improvement.
Key Responsibilities:

Performing day to day activities of processing market complaints assigned as per the relevant SOPs, business matrix and SLA timelines.
Assist in data collection and reporting of KPIs
Assist in continuous improvement initiatives.
Manage ad-hoc projects assigned in area of work.
Proactively report all deviations through timely escalations
Implement continuous process improvement projects to enhance quality & productivity.
Ensure that the service dashboard, order management framework & time sheet are always kept updated.
Ensure Training on relevant procedures before taking up any GxP activities.
Report deliverable status and continuously acquire process knowledge.

Commitment to Diversity & Inclusion: :

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Role Requirements :

Essential Requirements:

5-8 years of relevant experience in Quality Operations.

Thorough understanding of Quality Management Systems.
Able to review the market complaints investigation reports.
Basic understanding of product manufacturing, Pharma products and lifecycle events.
Basic understanding of Track wise.
Basic understanding of performance KPIs.
Basic understanding of MS Excel.
Awareness of GXP
Communication Skill - Fluent in verbal and written English; knowledge of other languages is an added advantage.
Desirable Requirements:
Graduate / Post Graduate in Pharmacy.

Employment Type: Full Time, Permanent

Read full job description

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