Assistant Manager - E - Commerce

As the Assistant Manager in the e-commerce process at Fusion CX, Howrah, your responsibilities will include:

Client & Operations Collaboration : Work closely with clients and operations teams to analyze ongoing projects and processes, delivering meaningful insights that drive operational improvement and success. Your ability to coordinate effectively will ensure seamless communication and strategic alignment between internal teams and clients.

SLAs & KPIs Monitoring : Take full ownership of client-driven Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) such as quality, productivity, and overall service performance. You will be responsible for ensuring these metrics meet or exceed the required thresholds.

Team Performance Oversight : Manage and oversee the performance of different teams, consisting of Team Leaders and their indirect reports. Your leadership will directly influence the productivity and morale of the entire workforce under your supervision, ensuring they meet business objectives.

Reporting & Insights : Compile, analyze, and publish detailed reports on team performance. This will involve tracking operational metrics, ensuring transparency, and providing actionable insights to senior management and clients to guide future strategies.

Job Requirements
To be successful in this Assistant Manager role at Howrah, you must have the following qualifications:

• Experience: Minimum of 2+ years as an Assistant Manager in a similar role, with a proven track record of achieving business goals.
• Leadership: Experience managing at least 4+ Team Leaders and overseeing 80+ team members across multiple shifts with minimal supervision.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and handle escalations.
• Analytical Skills: Strong analytical abilities to assess project data and provide actionable insights.
• Client Management: Ability to work closely with clients and internal teams to ensure smooth operations and high client satisfaction.
• Problem Solving: Capability to manage operational challenges and find solutions to drive business results.