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Customer Support Assistant Manager -
FoodMe Global
posted 3mon ago
Job Role Insights
Job Description
This is a remote position.
We are looking for a Asst. Customer Support Lead to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the departments profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations.
Responsibilities
-Enhance the customer experience, engage customers, and support organic growth
-Take responsibility for consumer complaints and see them through to completion
-Establish a clear mission and implement techniques geared towards achieving it.
-Maintain thorough records and record your interactions with customers.
-Keep abreast of market developments and employ best practices as necessary.
-Utilise assets and manage resources to meet both qualitative and quantitative goals.
-Keep a clean workflow in accordance with priorities.
Requirements
-Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager
-Excellent understanding of management techniques
-Proficiency in English
-Knowledge of customer service tools, databases, and software at a working level
-Ability to lead and strategize Well-developed client-facing and communication abilities
-Advanced multitasking and troubleshooting abilities
-Prior experience in Digital Marketing Agency will be preferred
-Available to work as per EST time 9:00am - 5:30pm
Benefits
- Friendly Environment
- Guaranteed Growth
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
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