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PCI Compliance Analyst
VikingCloud
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Professionally and accurately provide support to our merchant customers via inbound and outbound calls, emails, and/or, web-chat communication methods.
- Educate callers of the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process.
- Identify opportunities to promote Sysnet products and services and action appropriately.
- Assist callers with login and navigation of our proprietary online portal solution; Sysnet . Air.
- Provide excellent customer support and strive to achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfil the purpose of the call.
- Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, respectful, and helpful manner; escalating only when necessary.
- Thoroughly and accurately log each call using the appropriate systems and guidelines.
- Properly manage call metrics with respect to stated goals and Service Level Agreements.
- Undertake additional duties as necessary, based upon the needs of the business.
Qualifications
- Minimum High School Diploma or equivalent
- 1 years experience in a customer service environment (preferably call center environment)
- Excellent command of written and spoken English
- Ability to work flexible shifts while displaying impeccable schedule adherence
- A team player with a positive outlook and a passion for customer support
- Excellent communication and listening skills
- Excellent telephone manner and related soft skills
- Strong attention to detail and ability to multi-task
- Proficient with computer and email use and functionality
- Strong decision-making and problem-solving skills
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color , sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class.
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
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What VikingCloud employees are saying about work life
based on 13 employees
Flexible timing
Monday to Friday
No travel
Day Shift
VikingCloud Benefits
Soft Skill Training 
Gymnasium 
Work From Home 
Team Outings 
Education Assistance 
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