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7 VikingCloud Jobs

PCI Compliance Analyst

2-5 years

Chennai, Pune, New Delhi + 4 more

1 vacancy

PCI Compliance Analyst

VikingCloud

posted 2mon ago

Job Description

  • Professionally and accurately provide support to our merchant customers via inbound and outbound calls, emails, and/or, web-chat communication methods.
  • Educate callers of the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process.
  • Identify opportunities to promote Sysnet products and services and action appropriately.
  • Assist callers with login and navigation of our proprietary online portal solution; Sysnet . Air.
  • Provide excellent customer support and strive to achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfil the purpose of the call.
  • Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, respectful, and helpful manner; escalating only when necessary.
  • Thoroughly and accurately log each call using the appropriate systems and guidelines.
  • Properly manage call metrics with respect to stated goals and Service Level Agreements.
  • Undertake additional duties as necessary, based upon the needs of the business.
Qualifications
  • Minimum High School Diploma or equivalent
  • 1 years experience in a customer service environment (preferably call center environment)
  • Excellent command of written and spoken English
  • Ability to work flexible shifts while displaying impeccable schedule adherence
  • A team player with a positive outlook and a passion for customer support
  • Excellent communication and listening skills
  • Excellent telephone manner and related soft skills
  • Strong attention to detail and ability to multi-task
  • Proficient with computer and email use and functionality
  • Strong decision-making and problem-solving skills
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color , sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class.

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

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What people at VikingCloud are saying

What VikingCloud employees are saying about work life

based on 14 employees
55%
62%
60%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

VikingCloud Benefits

Soft Skill Training
Gymnasium
Work From Home
Team Outings
Education Assistance
International Relocation +6 more
View more benefits

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