Grievance Executive

1. Receive, acknowledge, and log customer complaints via various channels (email, phone, website, branch, etc.

2. Investigate and analyze customer grievances related to loans, repayments, credit bureau reporting, etc.

3. Provide a timely and satisfactory resolution to customers as per company policy.

4. Ensure compliance with RBI guidelines on grievance redressal for NBFCs.

5.Maintain records of grievances, resolutions, and pending cases

1. Strong verbal and written communication to interact with customers professionally.

2. Strong customer-focused approach to ensure satisfactory resolution.

3. Problem-Solving & Analytical Skills