Retail Jewellery Operations Manager

Role & responsibilities :-

1. Store Operations Management:
• Oversee daily store operations, ensuring efficient execution of procedures and adherence to policies.
• Manage store opening and closing procedures.
• Monitor and maintain stores inventory levels, ensuring stock is well-organized and properly displayed.
• Implement effective store layouts and ensure that product displays are attractive and aligned with the brands image.
2. Team Leadership & Training:
• Lead and motivate a team of sales associates to achieve individual and store targets.
• Organize and conduct training for new and existing staff on product knowledge, customer service, and store procedures.
• Create a positive and professional work environment, fostering teamwork and high morale.
3. Customer Service Excellence:
• Ensure superior customer service by handling customer inquiries and complaints in a professional and timely manner.
• Lead by example in delivering personalized service to clients and building long-term relationships.
• Monitor track customer satisfaction and feedback.
4. Sales and Performance:
• Monitor daily, weekly, and monthly sales performance, setting goals and identifying areas for improvement.
• Develop strategies to improve sales and drive revenue growth.
• Identify opportunities to upsell and cross-sell products to increase sales.
5. Inventory and Stock Management:
• Ensure stock accuracy through regular stock audits and inventory checks.
• Work with the stockroom team to receive and organize deliveries.
• Handle stock replenishment and make sure that high-demand items are always available for customers.
6. Visual Merchandising:
• Oversee the visual presentation of jewellery displays, ensuring they reflect the brand's aesthetic and standards.
• Ensure that product displays are well-organized, cleaned, and maintained regularly.
7. Compliance and Security:
• Ensure store complies with all company policies, local laws, and health & safety regulations.
• Handle security procedures, ensuring that jewellery and other valuable stock are secure at all times.
• Manage cash handling procedures and safeguard company assets.

Preferred candidate profile :-

• Experience: Several years in retail, with a focus on jewellery or luxury goods.
• Education: A degree in business management, retail management, or a related field is often preferred.
• Skills: Proficiency in inventory management systems, POS software, and financial management tools.
• Leadership: Ability to manage, motivate, and develop a team.
• Customer Service Focus: Ensure customers have a positive and memorable experience.
• Sales-Oriented: Focus on achieving sales targets and profitability.
• Organizational Skills: Strong ability to manage multiple tasks efficiently.
• Attention to Detail: Essential for managing high-value inventory and ensuring product quality.
• Problem Solving: Handle any operational or customer service challenges that arise.