Technical Support Intern / Customer Success

Role & responsibilities

Serve as the main point of contact and trusted advisor for a portfolio of key customers.

• Build and maintain strong relationships with customers, understanding their unique

business needs and objectives.

• Drive customer adoption of our products and services, ensuring they derive maximum

value and achieve their desired outcomes.

• Proactively identify opportunities for expansion and growth within existing customer

accounts.

• Collaborate with cross-functional teams, including Sales, Product, and Support, to address

customer needs and resolve any issues or concerns.

• Conduct regular business reviews with customers to assess their progress, identify areas

for improvement, and present strategic recommendations.

• Serve as the voice of the customer within the company, providing valuable feedback and

insights to drive product enhancements and innovation.

• Develop and implement customer success plans, including onboarding strategies, training

programs, and support initiatives.

• Monitor customer health metrics, track usage patterns, and analyse data to identify trends

and potential risks.

• Provide proactive support and guidance to customers, delivering exceptional service and

ensuring their success.

• Stay up-to-date with industry trends, best practices, and competitive landscape to

continuously enhance customer success strategies.

Join our dynamic team and make a significant impact on the success of our customers.