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Engaged Employer

Changejar Technologies

Compare

2.8

based on 42 Reviews

36 Changejar Technologies Jobs

Customer Support Intern

Jar

2.8

based on 42 Reviews

0-1 years

Bangalore / Bengaluru

1 vacancy

Customer Support Intern

Changejar Technologies

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Finance Investment Banking Customer Support MS Office Medical Insurance Troubleshooting

+ 1 more

Job Description

The Jar app is a habit-building micro-savings platform that helps users save fixed amounts from as little as 10 in 24K digital gold. Our users also have the option to convert these savings to cash or physical gold at their convenience.

Jar also effortlessly facilitates investments by enabling users to save while they spend, utilizing our round-off method, like a digital piggy bank.

Founded by Misbah Ashraf, former founder of community-focused e-commerce platform Marsplay, and Nishchay AG, former director and founding member at mobility start-up Bounce, Jars unwavering mission is to shatter psychological barriers to saving and investing, thus spearheading the Financial Fitness revolution for Bharat.

At Jar, we believe that savings are just the beginning for our customers. We want to walk alongside them through every step of their financial journey, which is why we have now expanded our offerings to meet those needs.

Jar Ready Cash

Jar Ready Cash is Jars loan product with a 100% digital journey, no paperwork, and quick disbursals so that customers can access credit conveniently. With flexible repayments and help just a click away, customers dont have to break their savings when an emergency comes calling.

Nek

Nek is an affordable luxury jewelry brand that is powered by Jar. It is the culmination of what we know best; affordability, the value of gold, and crafting incredible connections. Neks wide collection of silver and gold jewelry is made with meticulous artisanship to celebrate you and find the magic in every occasion.

Responsibilities:

Handling customer queries, and providing chat, voice, and email support
Conducting surveys with customers to understand the usage and overall experience to collect prompt and accurate feedback from customers
Troubleshooting problems and seeing them through to resolution
Demonstrating excellent product knowledge to enhance customer support
Escalating users unresolved issues to the appropriate internal teams
Excellent comprehension skills - ability to clearly understand and address customer needs appropriately.
Should be a self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

Requirements:

Excellent interpersonal, written and oral communication skills. English and Hindi language proficiency (written and spoken)
Are available for a duration of 3 months - work from the Office/Home
A bachelor s degree in administration or related field.
Ability to use a desktop/Laptop computer system, Familiarity with Google Workspace and MS Office.
Demonstrates conflict resolution, negotiation, and de-escalation skills.

As founders, we take a great deal of pride in how far Jar has come as a company, not just in terms of the product and service we have built, but because of the many incredible people who have trusted us and joined us on our journey. At Jar, were working on solutions that could positively impact over 400 million Indians who find themselves stalled on their financial journey.

Its not something we can solve alone; it takes the collective effort and innovation of a great number of people to do that. Its only natural, then, that we look for problem solvers and collaborators, people who fail fast, learn just as quickly from those failures and boldly offer unconventional insight and perspective when faced with challenges.

We know that the next great idea can come from anyone and we strive to foster the kind of environment where those ideas get carried to execution without losing their greatness. No matter what their stint at Jar was like, we want our team to look back on it and feel like they learned, grew and succeeded, just as Jar did. If that sounds a little scary, a little difficult, but also interesting and exciting, then youll probably fit right in.

Jar is a diverse and inclusive workplace that embraces the ideas and perspectives of all employees, and recognises their efforts and contributions regardless of ethnicity. Our workspace also boasts a great blend of youth and experience, which helps us maintain a transparent culture with no micromanagement. We also have flexible working hours, and provide medical insurance to all employees.

Employment Type: Full Time, Permanent

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