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Customer Success Intern
Datahash
posted 1d ago
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Job Description
We are building Taghash - A tool that helps advertisers implement future-proof tracking practices to optimize their marketing spends in a world without third party cookies and iOS 14 compliances. We are seeking a highly motivated and driven Customer Success Intern to join our team. The successful candidate will play a key role in ensuring our customers achieve their desired outcomes and maintain a positive experience with our platform.
Key Responsibilities:
- Assist with onboarding on our platform.
- Communicate with customers to understand their needs and provide support.
- Identify and resolve customer issues in a timely manner.
- Collaborate with cross-functional teams to ensure customer satisfaction and retention.
- Monitor customer usage and engagement with our platform.
- Provide feedback to the development team on customer requests and pain points.
- Create and maintain customer success documentation and best practices.
- Help with customer retention efforts and customer engagement initiatives.
- Contribute to customer success metrics and reports
Requirements
- Strong communication and interpersonal skills
- Strong problem-solving and analytical skills
- Detail-oriented with strong organizational skills
- Positive attitude and a willingness to learn
- Experience with customer service and/or technical support is a plus
- Strong knowledge of SaaS, software, or technology products is a plus
- Currently pursuing a degree in Business Administration, Marketing, Computer Science or related field
Employment Type: Full Time, Permanent
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Strict timing
Monday to Friday
No travel
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