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Customer Success
Relinns Technologies
posted 12d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- customer Onboarding:
- assist In The Onboarding Process For New Customers, Including Setting Up Accounts And Providing Initial Training On Our Products And Services.
- ensure That Customers Have A Smooth And Positive Start With Relinns Technologies.
- customer Support:
- provide First-Level Support To Customers By Addressing Their Queries And Resolving Issues Promptly.
- collaborate With The Customer Success Team To Escalate And Resolve More Complex Issues.
- customer Engagement:
- support The Implementation Of Customer Engagement Initiatives And Activities.
- assist In Organizing Customer Feedback Sessions And Surveys To Gather Insights And Identify Areas For Improvement.
- documentation And Reporting:
- maintain Accurate Records Of Customer Interactions And Feedback In The Crm System.
- assist In Preparing Reports And Documentation Related To Customer Success Activities.
- team Collaboration:
- work Closely With Cross-Functional Teams, Including Sales, Product, And Support, To Ensure A Cohesive Approach To Customer Success.
- participate In Team Meetings And Contribute To The Development Of Customer Success Strategies.
qualifications:
- currently Pursuing Or Recently Completed A Bachelor s Degree In Business Administration, Marketing, Or A Related Field.
- strong Interpersonal, Communication, And Organizational Skills.
- ability To Handle Sensitive And Confidential Information With Discretion.
- proficiency In Ms Office Suite And A Willingness To Learn Crm Systems.
- detail-Oriented With Strong Analytical And Problem-Solving Skills.
- motivated Self-Starter With A Passion For Customer Success And Relationship Management.
top Reasons To Work With Us:
- gain Hands-On Experience In A Fast-Paced, Innovative Tech Environment.
- work Alongside A Talented And Intellectual Team, Gaining Exposure To New Concepts And Technologies.
- enjoy A Friendly And Supportive Work Environment That Fosters Learning And Development.
- opportunity To Contribute To Customer Success Initiatives And See The Impact Of Your Work
Employment Type: Full Time, Permanent
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What Relinns Technologies employees are saying about work life
based on 76 employees
Flexible timing
Alternate Saturday off
No travel
Day Shift
Relinns Technologies Benefits
Submitted by Company
Job Training Soft Skill Training Team Outings
Submitted by Employees
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Relinns Technologies Mohali Office Location
Mohali, Punjab Office
303, C-184, STPI Building, Third Floor, Sector 75, Sahibzada Ajit Singh Nagar, Punjab 160071
Mohali, Punjab
160071
160071
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