Customer Success Manager

About Us

Scrapingdog is a leading web scraping API provider. Using our API anybody can create a seamless data pipeline from any website. We handle proxies, headless browsers and retries so that customer can focus on data collection.

About the Role:

We are building a strong customer success team and we are looking for people with varied experience in B2B Software solutions. Anyone with Sales, Project management experience, or any customer focussed role would be a great fit.

The goal of the team will be to enhance the customer experience throughout their journey of product usage. This will need you to deep dive into the customer business and the software and help the customers with various insights and the right moment and enhance their product usage experience at the same time work with the product team to define various features.

Role & responsibilities

As a Customer Success Lead, your role is to ensure the success and satisfaction of

our customers (Mainly Developers). You will be responsible for building and

maintaining strong relationships with customers, understanding their needs and

goals, and helping them achieve success with our Service/Product.

• You will have to regularly reach out to the customers who are on trial pack. You have to understand their requirements and then reach out to them on their emails with the solution.
• Should know how to use POSTMAN because you will have to regularly test scraping APIs for the customer.
• Should have basic knowledge of APIs and coding. But communication skill is a must.

Preferred candidate profile

• Candidates with basic coding skills.
• Candidates with API testing skills.
• Candidates with great communications skills.
• Candidates who can convert trial user into paid.