Partner Success Associate

Job Title: Partner Success Associate, Allen Online

Location: Bengaluru, with travel to partner location as required

Job Description

About ALLEN Digital

Allen Digital is the outcome of a strategic partnership between Allen Careers Institute and Bodhi
Tree Systems, which aims to ensure tech enablement for millions of students. Allen Digital
seeks to build an EdTech platform that provides students everything a classroom cannot. With
the backing of some of the best names in business, education, and technology, Allen has 36+
years of industry leadership and is poised to revolutionise education through its enhanced
technology platform.
At Allen, we help students prepare for medical and engineering entrance exams such as the
National Eligibility cum Entrance Test (NEET), JEE Entrance Examination (JEE Mains &
Advanced), and school/board exams, including Olympiads, NTSE, etc.

Role

The Partner Success team will be crucial in managing and executing institutional partnerships
under Allen Online’s partnership program. This role involves partner onboarding, ensuring
seamless delivery of online learning experience, partner management, training, building strong
relationships with internal stakeholders, and driving operational excellence.

Key Responsibilities

Implementation: End-to-end delivery and monitoring of online learning experience for
partners

Account Management: Build and nurture long-term relationships with partners. Act as a
primary liaison between Allen Digital and partner organisations.

Performance analytics: Track student engagement, performance, and feedback to
improve learning outcomes. Provide partners with regular reports on key metrics.

Collaboration: Work closely with academics, operations, product and sales teams to
build systems addressing partner-specific needs

Training & Support: Design and implement training programs to empower partners

Feedback & Insights: Provide detailed insights and recommendations to improve
academic program performance. Identify and promote best practices to elevate
performance.

Qualification & Skills

2+ years of experience in partner management or customer success roles
Strong communication, collaboration and relationship-building skills
Analytical mindset to monitor performance and success metrics
Hands-on attitude and ownership mentality
Experience with process design and project management in a startup environment