Partner Success & Delivery Lead

Job Title: Partner Success & Delivery Lead, Allen Online
Location: Bengaluru, with travel to partner location as required

Job Description
About ALLEN Digital
Allen Digital is the outcome of a strategic partnership between Allen Careers Institute and Bodhi
Tree Systems, which aims to ensure tech enablement for millions of students. Allen Digital
seeks to build an EdTech platform that provides students everything a classroom cannot. Allen
has the backing of some of the best names in business, education, and technology. With 36+
years of industry leadership, Allen is poised to revolutionise education through its enhanced
technology platform.

At Allen, we help students prepare for medical and engineering entrance exams such as the
National Eligibility cum Entrance Test (NEET), JEE Entrance Examination (JEE Mains &
Advanced), and school/board exams, including Olympiads, NTSE, etc.

Role

The Partner Success Lead will be crucial in managing and executing institutional partnerships
under Allen Online’s partnership program. This role involves partner onboarding, ensuring
seamless delivery of online learning experience, partner management, training, building strong
relationships with internal stakeholders, and driving operational excellence.

Key Responsibilities

Implementation: Lead the end-to-end delivery and monitoring of online learning
experience for partners.

Process design: Identify and resolve bottlenecks in delivery workflows by implementing
standardised procedures across the sales, partner management and internal teams

Account Management: Build and nurture long-term relationships with partners. Act as a
primary liaison between Allen Digital and partner organisations.

Performance analytics: Track student engagement, performance and feedback to
improve learning outcomes. Provide regular reports to key metrics to partners.

Collaboration: Work closely with academics, operations, product and sales teams to
build systems addressing partner-specific needs

Training & Support: Design and implement training programs to empower partners

Feedback & Insights: Provide detailed insights and recommendations to improve
academic program performance. Identify and promote best practices to elevate
performance.

People management: Build and supervise team members, ensuring high performance
and delivery of business goals

Qualification & Skills
6+ years of experience in partner management or customer success roles
Strong communication, collaboration and relationship-building skills
Analytical mindset to monitor performance and success metrics

Hands-on attitude and ownership mentality
Experience with process design and project management in a startup environment
Prior experience working with product, tech and ops to resolve customer issues