Community Success Associate

Job Title: Community Success Associate
Location: Onsite, Mumbai (Vikhroli West)
Schedule: Monday to Saturday, 10:30 AM to 7:30 PM
CTC: INR 3.5 - 4.75 LPA

About the Job

Are you passionate about delivering exceptional experiences and solving real-time problems? Do you thrive in a fast-paced, customer-centric environment? At Beshak.org, we're on a mission to simplify insurance decisions for customers by connecting them with expert advisors. As a Community Success Associate, you'll play a crucial role in ensuring both our customers and advisors have a seamless and rewarding experience on our platform.

Key Responsibilities

• Query Resolution: Address and resolve customer and advisor queries via chat, email, and calls in real-time, ensuring a smooth user experience with a helpful and professional tone.
• Real-Time Problem Solving: Use quick thinking to troubleshoot issues, collaborate with internal teams for escalations, and ensure timely follow-ups.
• Effective Communication: Build trust with clear, empathetic written and spoken English while collecting feedback to improve platform processes.
• Process Improvement: Document common queries, streamline solutions, and suggest strategies to enhance customer and advisor engagement.

Skills and Qualifications

• Excellent Communication Skills: Both spoken and written English.
• Effective Problem-Solving Abilities: Quick, logical thinking under pressure.
• Empathy & Patience: Ability to understand and address concerns thoughtfully.
• Attention to Detail: Ensure every interaction is handled professionally and accurately.

Whats In It for You

• Collaborate with a Talented Team: Work directly with a team of IITians, NITians, and CAs, contributing to the growth of an exciting venture.
• Gain Practical Experience: Get hands-on experience in query resolution, real-time problem-solving, and process improvement.
• Skill Development: Enhance your skills in communication, customer engagement, and troubleshooting, while gaining valuable experience in operations.
• Ownership and Impact: Take ownership of customer interactions and see the direct impact of your contributions in improving user experiences.
• Growth Potential: Quick promotions based on performance, with the opportunity for career advancement and lucrative incentives.

Join Beshak for a full-time role where you can make a significant impact, grow quickly, and be rewarded for your contributions!