Aashni + Co - Associate - Customer Success (3-5 yrs)

Responsibilities:

- Handling Customer complaints & grievances.

- Resolving customer's query via emails and phone calls.

- Keeping track of the orders and arranging required styles on request.

- Resolving queries on social media on posts and direct messages.

- Forwarding queries to concerned Team.

- Upselling on the desired products

Required Experience/Skills/Education :

- A bachelor's degree in Administration or related field.

- A minimum of 3 years' experience (fashion ecom based preferred)

- Excellent interpersonal and written and oral communication skills.

- Knowledge of CRM systems.

- Computer skills.

- Knowledge of mediation and conflict resolution techniques

Timings :

We are looking at covering the entire 24 hours in a day, 7 days a week, to ensure that our clients have assistance at all times.

1st Shift : Start - 10:00:00 AM - End - 6:30:00 PM

2nd Shift : Start - 6:00:00 PM - End - 2:30:00 AM

3rd Shift : Start - 2:00:00 AM - End - 10:30:00 AM