Senior Executive - Customer Success - Travel Firm (3-6 yrs)

Exp : 3+Years- Excellent Communication

Location : Bangalore

Shifts available- Morning shift/General Shift/Mid Shift/Evening Shift/Night Shift

Industry : Concierge

Roles And Responsibilities :

- Assist customers with their travel inquiries and provide personalized recommendations.

- Handle booking and reservation requests for flights, hotels, and other travel related services.

- Ensure high customer satisfaction by resolving any issues or complaints in a timely manner.

- Provide accurate and up-to-date information on travel itineraries, visa requirements, and travel regulations.

- Collaborate with other departments to ensure smooth and efficient customer service operations.

- Maintain a high level of product knowledge to effectively address customer queries and promote our services.

- Stay updated on industry trends and new travel destinations to better assist customers in their travel planning.

- Meet individual and team targets for SLA and customer satisfaction (NPS).

- Handle customers' personal data and payment information with confidentiality and accuracy.

- Assist in handling emergencies and provide necessary support to customers during travel disruptions.

- Handle Concierge services by providing seamless experience to the high-networth customers.

What should you have?

- A bachelor's degree in administration or a related field.

- 3 to 6 years of experience in customer support or travel consulting.

- Excellent verbal and written communication skills in English and regional language.

- Strong problem-solving and decision-making abilities.

- Ability to work in a fast-paced and dynamic environment.

- Good knowledge of travel booking systems and online travel platforms.

- Proficiency in using MS Office suite and other relevant software.

- Attention to detail and ability to multitask effectively.

- Strong interpersonal skills and ability to build rapport with customers.

- Ability to work independently as well as in a team.

- Flexibility to work in rotating shifts, including weekends and holidays