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AKMV Consultants

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15 AKMV Consultants Jobs

Customer Relationship Specialist

AKMV Consultants

0-3 years

Alwar

1 vacancy

AKMV Consultants

posted 3mon ago

Job Role Insights

Key skills for the job

Data Analysis Hospitality MS Office Relationship Management CRM Customer Relationship

+ 3 more

Job Description

Customer Engagement & Satisfaction:*

- Greet and assist customers, providing information on stores, offers, and amenities.

- Address and resolve customer complaints and issues promptly and professionally.

- Conduct customer feedback surveys to identify areas for improvement in service quality.

**Loyalty Programs & Promotions:*

- Develop and manage loyalty programs to increase customer retention.

- Collaborate with the marketing team to plan, implement, and monitor mall-wide promotions, events, and seasonal activities.

- Analyze customer data to identify trends and enhance the effectiveness of promotional strategies.

**Crisis Management & Issue Resolution:*

- Develop and implement strategies to address emergencies and complaints quickly and efficiently.

- Train front-line staff in handling customer interactions and ensuring consistent service standards.

**Qualifications:*

- Bachelordegree in Business Administration, Marketing, Hospitality, or related field.

- 3+ years of experience in customer relationship management, preferably in a retail, mall, or hospitality environment.

- Strong interpersonal and communication skills, with an ability to interact with diverse customers and tenants.

- Proficiency in CRM software, data analysis, and MS Office.

- Problem-solving skills, attention to detail, and a customer-centric attitude.

Employment Type: Full Time, Permanent

Read full job description

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