AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
30 NBFC Credit Wise Capital Jobs
Customer Relationship Manager (CRM)
NBFC Credit Wise Capital
posted 2mon ago
Job Role Insights
Key skills for the job
Job Description
Credit Wise Capital Pvt Ltd is a consumer finance Registered NBFC established with the aim of providing technology-driven loans to customers. The company leverages an offline sourcing model along with a new age of online sourcing to become a market leader in a very short time.
The first focused product at Credit Wise Capital is two-wheeler financing. The aim is to disrupt the two-wheeler lending market by deploying the right blend of tech-driven underwriting while utmost focus on collections.
The company was incorporated in early 2019 and in a short span of time, it has achieved tremendous growth and has become one of the fastest-growing NBFC in the western region of India. Currently headquartered in Mumbai, Credit Wise Capital has an increasing presence in over 20 locations and 5 states across the country
Experience: 3+ years of experience in customer relationship management, preferably in NBFC or fintech sectors
The Customer Relationship Manager (CRM) will be the key point of contact for customers, ensuring a superior service experience. This role focuses on managing customer queries, building relationships, and driving customer satisfaction and retention in the dynamic two-wheeler financing sector.
Key Responsibilities
- Act as the primary contact for customers, addressing inquiries and resolving issues promptly.
- Build and maintain strong, long-term relationships with customers to enhance loyalty and retention.
- Guide customers through the loan application process, ensuring they understand terms, conditions, and repayment schedules.
- Collaborate with internal teams (sales, operations, collections) to address customer needs effectively.
- Track and monitor customer satisfaction metrics, implementing improvements where necessary.
- Handle escalations and complaints with professionalism and provide timely resolutions.
- Conduct regular follow-ups with customers to ensure timely repayments and offer support if required.
Upsell and cross-sell relevant financial products to existing customers based on their needs.
Qualifications and Skills:
- Bachelor s degree in Business Administration, Finance, or a related field.
- Strong interpersonal and communication skills with a customer-centric mindset.
- Ability to multitask and manage customer queries in a fast-paced environment.
- Proficiency in CRM tools and Microsoft Office Suite.
- Problem-solving skills and the ability to handle escalations effectively.
Employment Type: Full Time, Permanent
Read full job description What people at NBFC Credit Wise Capital are saying
NBFC Credit Wise Capital Benefits
View more benefits
Compare NBFC Credit Wise Capital with
TCS
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
Infosys
Compare
ICICI Bank
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
iEnergizer
Compare
Reliance Retail
Compare
IBM
Compare
LTIMindtree
Compare
Similar Jobs for you
Area Collection Manager - Repossession Manager
3-8 Yrs
₹ 5 - 10L/yr
Mumbai, Bihar, Haryana
Share an Interview