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NBFC Credit Wise Capital

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4.2

based on 5 Reviews

30 NBFC Credit Wise Capital Jobs

Customer Relationship Manager (CRM)

NBFC Credit Wise Capital

4.2

based on 5 Reviews

3-8 years

Mumbai

1 vacancy

Customer Relationship Manager (CRM)

NBFC Credit Wise Capital

posted 2mon ago

Job Role Insights

Key skills for the job

NBFC MS Office Home Loans CRM Medical Underwriting Sales Operations

+ 2 more

Job Description

Credit Wise Capital Pvt Ltd is a consumer finance Registered NBFC established with the aim of providing technology-driven loans to customers. The company leverages an offline sourcing model along with a new age of online sourcing to become a market leader in a very short time.

The first focused product at Credit Wise Capital is two-wheeler financing. The aim is to disrupt the two-wheeler lending market by deploying the right blend of tech-driven underwriting while utmost focus on collections.

The company was incorporated in early 2019 and in a short span of time, it has achieved tremendous growth and has become one of the fastest-growing NBFC in the western region of India. Currently headquartered in Mumbai, Credit Wise Capital has an increasing presence in over 20 locations and 5 states across the country

Application for Customer Relationship Manager (CRM)

Experience: 3+ years of experience in customer relationship management, preferably in NBFC or fintech sectors

The Customer Relationship Manager (CRM) will be the key point of contact for customers, ensuring a superior service experience. This role focuses on managing customer queries, building relationships, and driving customer satisfaction and retention in the dynamic two-wheeler financing sector.

Key Responsibilities

Act as the primary contact for customers, addressing inquiries and resolving issues promptly.
Build and maintain strong, long-term relationships with customers to enhance loyalty and retention.
Guide customers through the loan application process, ensuring they understand terms, conditions, and repayment schedules.
Collaborate with internal teams (sales, operations, collections) to address customer needs effectively.
Track and monitor customer satisfaction metrics, implementing improvements where necessary.
Handle escalations and complaints with professionalism and provide timely resolutions.
Conduct regular follow-ups with customers to ensure timely repayments and offer support if required.

Upsell and cross-sell relevant financial products to existing customers based on their needs.

Qualifications and Skills: