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6 Leatherman Fashion Jobs
CRM (Customer Relationship Manager)
4-5 years
Kolkata
1 vacancy
CRM (Customer Relationship Manager)
Leatherman Fashion
posted 12hr ago
Job Role Insights
Key skills for the job
Job Description
Leatherman Fashion Private Limited is looking for CRM (Customer Relationship Manager) to join our dynamic team and embark on a rewarding career journey
- Customer Relationship Management: Build and maintain relationships with assigned customers as the primary point of contact
- Understand their business objectives, challenges, and requirements
- Proactively engage with customers to foster long-term partnerships
- Customer Needs Analysis: Conduct thorough needs assessments to understand customers' goals and pain points
- Identify opportunities to provide personalized solutions and recommend appropriate products or services to meet their needs
- Account Management: Develop and execute account plans to effectively manage customer portfolios
- Monitor customer satisfaction levels, address any issues or concerns promptly, and ensure overall customer success
- Customer Retention and Growth: Implement strategies and initiatives to enhance customer retention and drive revenue growth
- Collaborate with sales teams to identify cross-selling and upselling opportunities
- Leverage customer insights to identify areas for expansion and recommend additional solutions or services
- Customer Advocacy: Act as a customer advocate within the organization
- Represent customer interests and provide feedback to internal teams, including product development, marketing, and operations, to drive continuous improvement and deliver exceptional customer experiences
- Customer Communication: Maintain regular and clear communication with customers through various channels, such as meetings, calls, emails, and customer portals
- Keep customers informed about new products, features, and updates that may be relevant to their business
- Issue Resolution: Handle customer inquiries, complaints, and escalations in a timely and effective manner
- Collaborate with internal teams to investigate and resolve issues, ensuring a high level of customer satisfaction
- Customer Feedback and Reporting: Collect and analyze customer feedback, surveys, and satisfaction metrics
- Compile reports and present insights to management
- Use customer data to drive decision-making and improve overall customer experience
- Customer Training and Support: Coordinate customer training sessions and provide ongoing support to ensure customers are maximizing the value of products or services
- Address customer training needs and provide educational resources as necessary
Employment Type: Full Time, Permanent
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What people at Leatherman Fashion are saying
Customer Relationship Manager salary at Leatherman Fashion
reported by
1
employee
with 4
years exp.
₹1.8
L/yr - ₹2.3
L/yr
45%
less
than the average Customer Relationship Manager Salary in India
View more details
What Leatherman Fashion employees are saying about work life
based on 6 employees
Monday to Saturday
Day Shift
Leatherman Fashion Benefits
View more benefits
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