CUSTOMER RELATIONSHIP SPECIALIST

We are seeking a Customer Relationship Specialist to join our team and help
us maintain and improve our relationships with our customers. The ideal candidate will be passionate about delivering exceptional customer service and will have excellent communication skills. They will be responsible for managing customer inquiries, resolving customer issues, and providing product and service recommendations to customers. This position requires the ability to work in a fast-paced environment, strong organizational skills,
and attention to detail.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer issues by researching and identifying the root cause of the problem, and taking appropriate corrective actions
Build and maintain strong relationships with customers by providing excellent service and product recommendations
Provide customers with product information, pricing, and availability
Collaborate with other departments to ensure customer needs are met
Identify opportunities for process improvements and recommend solutions
Keep accurate records of customer interactions and transactions in our CRM system
Meet and exceed individual and team performance goals

Qualifications :
Bachelor's degree in business, marketing, or related field
Excellent written and verbal communication skills
Strong problem-solving skills and ability to think critically
Ability to multitask and manage time effectively
Knowledge of CRM software and tools
Familiarity with customer service metrics and KPIs
Ability to work in a team-oriented environment