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Customer Relationship Professional
Aswani Industries
posted 19d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Customer Relationship Management:
Implement and manage CRM software to track customer interactions and data throughout the customer lifecycle.
Coordinate and collaborate with sales, marketing, and customer service teams to ensure effective customer communication and satisfaction.
Develop strategies and initiatives to improve customer retention and loyalty.
Lead Data Management:
Maintain and update customer databases, ensuring accuracy and completeness of information.
Analyze customer data to identify trends and insights that can drive business decisions.
Customer Support:
Serve as a point of contact for customers, responding to inquiries and resolving issues in a timely manner.
Monitor customer satisfaction levels and develop methods for increasing them.
Reporting and Analysis:
Generate reports and presentations on CRM metrics and outcomes to management.
Conduct regular assessments and evaluations of the CRM system effectiveness.
Training and Support:
Train staff on CRM system usage and best practices.
Provide ongoing support and guidance to users to ensure optimal utilization of CRM capabilities.
Managing tele-CRM team
Qualifications :
Bachelors degree in Business Administration, Marketing, or a related field.
Proven experience in CRM implementation and management.
Strong analytical skills with the ability to interpret data and trends.
Excellent communication and interpersonal skills.
Detail-oriented with strong organizational skills.
Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
Role: Customer Service
Industry Type: Building Material
Department: Customer Success , Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
PG: MBA/PGDM in Any Specialization
Key Skills
CRM Management Customer Retention Lead Management
Customer Support CRM Strategy
Key Skills :
- Customer Relationship
- Training And Support
- Lead Generation
- Lead Management
Employment Type: Full Time, Permanent
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What Aswani Industries employees are saying about work life
based on 72 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Aswani Industries Benefits
Job Training 
Health Insurance 
Soft Skill Training 
Work From Home 
Free Food 
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