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Customer Relationship Executive
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posted 11d ago
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Key skills for the job
Job Description
- A customer relationship executive is responsible for building and maintaining positive relationships with a company's customers
- This role involves providing excellent customer service, resolving customer complaints, and ensuring customer satisfaction
- Responding to customer inquiries and concerns via phone, email, or chat in a timely and professional manner2
- Resolving customer complaints and finding creative solutions to customer problems3
- Building rapport and relationships with customers to foster loyalty and repeat business4
- Gathering customer feedback and making recommendations for improving customer service5
- Keeping up-to-date with the latest products and services offered by the company6
- Keeping accurate records of customer interactions and transactions7
- Collaborating with other teams within the company to ensure that customer needs are metRequirement 1
- Experience in customer service or a related field2
- Excellent communication and interpersonal skills3
- Ability to handle difficult or emotional customer situations with empathy and professionalism4
- Strong problem-solving skills and the ability to find creative solutions to customer problems5
- Ability to multitask and prioritize effectively6
- Familiarity with customer relationship management (CRM) software7
- A passion for delivering excellent customer service
Employment Type: Full Time, Permanent
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