Regional Head - Operations (10-12 yrs)

Role Summary:

We are seeking a dynamic and experienced Operations Head for the West region to oversee and manage all facility management operations. The ideal candidate will ensure operational excellence, client satisfaction, and business growth while maintaining high standards of service delivery across all accounts in the region.

Key Responsibilities:

1. Operational Management:

- Oversee day-to-day operations for the region, ensuring seamless delivery of facility management services.

- Develop and implement operational strategies to optimize processes and resources.

- Conduct regular audits and inspections to ensure compliance with quality and safety standards.

2. Client Relationship Management:

- Act as the primary point of contact for key clients in the region.

- Address client concerns promptly and ensure high levels of satisfaction.

- Identify opportunities to expand service offerings within existing accounts.

3. Team Leadership:

- Lead, mentor, and manage a team of operations managers and site staff.

- Conduct performance evaluations and provide training to enhance team capabilities.

- Foster a culture of accountability, collaboration, and continuous improvement.

4. Financial Oversight:

- Prepare and manage the regional operations budget.

- Monitor cost controls and profitability for each account.

- Ensure timely billing and collections in collaboration with the finance team.

5. Compliance and Risk Management:

- Ensure compliance with all statutory and regulatory requirements.

- Implement risk management practices to mitigate potential issues.

6. Business Development Support:

- Collaborate with the business development team to acquire new clients.

- Participate in RFP responses, presentations, and client negotiations as needed.

7. Reporting and Analytics:

- Provide regular updates to senior management on operational performance, challenges, and achievements.

- Utilize data analytics to drive informed decision-making and operational efficiency.

Qualifications and Skills:

- Education: Bachelor's degree in Business Administration, Facility Management.

Experience:

- Minimum 10 years of experience in facility management, with at least 5 years in a leadership role.

- Proven track record in managing large teams and multiple accounts.