Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Advantmed Team. If you also belong to the team, you can get access from here

Advantmed Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

28 Advantmed Jobs

Sr. Technical Support Engineer

10-20 years

Gandhinagar, Ahmedabad

3 vacancies

Sr. Technical Support Engineer

Advantmed

posted 12d ago

Job Role Insights

Flexible timing

Job Description

Responsibilities and Duties


  • Act as L2 escalation point for unresolved cases and come up with a technical way ahead for challenging and unsolved IT SD Support cases
  • Work on other newly assigned cases from queue as per queue management.
  • Acts as technical mentor on floor to offer quick technical assistance to engineers.
  • Trains new hires with IT SD technical training program.
  • Train, coach, and mentor L1/L2 Technical Support Engineers on technical aspects.
  • Acts as problem manager to come out with resolution for IT SD escalations.
  • Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques
  • Acts as technical SME on floor for ticket resolution.
  • Create internal and end users KB Articles.
  • Conduct technical awareness and troubleshooting trainings for existing staff.
  • Create SOP on recurring issues to capture troubleshooting steps.
  • Vendor management for product related deployment, upgrade, and escalation management.
  • Ensure ticket documentation, categorization and classification are precise.
  • Ensure compliance and process adherence in all transaction and service delivery.
  • Partner with cross-functional teams to assist with troubleshooting Major Incidents impacting IT services as needed.
  • Work in 24X7 rotational shift to provide round the clock IT Support to customers as per scheduled shift roster.
  • Identify opportunities to improve First Contact Resolution of Incidents by Service Desk, by partnering with wider IT functions, proactive documentation/communication.
  • Take ownership and deliver on tasks assigned related various IT projects.
  • Knowledge and understanding of best practice frameworks (such as ITIL, ISO20k).

Desired skills & competencies

  • Bachelor's degree in computer science, Information Technology, or related field.
  • Expert in Microsoft products / solutions like desktop and server O.S., AD/Domain controller, WSUS, Bit locker, Azure AD, O365.
  • Sound knowledge of Endpoint security, DLP Products, WDS, SCCM.
  • Sound knowledge of windows OS, MS Severs, endpoints hardware and related troubleshooting
  • At least 5 years + years of total IT experience with minimum 2 years of experience with IT Helpdesk / service desk in resolving technical escalation at level 2 and above profile.
  • Microsoft/O365/Azure Certification.
  • Networking, security certification is an added advantage.
  • Drive, self-motivation, and ability to work under own initiative.
  • Proactive and creative, Attention to detail, Excellent research skills.
  • Excellent English communication skill (both Written & Verbal).

Employment Type: Full Time, Permanent

Read full job description

Advantmed Interview Questions & Tips

Prepare for Advantmed Technical Support Engineer roles with real interview advice

Top Advantmed Technical Support Engineer Interview Questions

Q1. How many systems in our body and which are?
Q2. 2 types that are type 1 (insulin dependent )and type 2(insuline independent ) drug are metformin, acarbose, glipizide, glimepride, glyburide ... read more
Q3. Types of diabetes and drug used in diabetes
View all 44 questions

What people at Advantmed are saying

4.0
 Rating based on 6 Technical Support Engineer reviews

Likes

Growth skill and salary

  • Salary - Excellent
  • +6 more
Dislikes

Working nature

Read 6 Technical Support Engineer reviews

Technical Support Engineer salary at Advantmed

reported by 24 employees with 1-6 years exp.
₹2.7 L/yr - ₹5.6 L/yr
At par with the average Technical Support Engineer Salary in India
View more details

What Advantmed employees are saying about work life

based on 536 employees
50%
78%
79%
76%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Advantmed Benefits

Job Training
Soft Skill Training
Team Outings
Work From Home
Cafeteria
Free Food +6 more
View more benefits

Compare Advantmed with

Omega Healthcare

3.7
Compare

MiraMed Ajuba

4.0
Compare

VeeTechnologies

3.7
Compare

GeBBS Healthcare Solutions

3.7
Compare

Sunknowledge Services

3.8
Compare

Veeva Systems

3.1
Compare

Oracle Cerner

3.7
Compare

Veradigm

4.0
Compare

McKesson

4.5
Compare

Innovaccer

3.4
Compare

Paras Hospital

4.4
Compare

Johnson & Johnson

4.0
Compare

Redcliffe Labs

4.0
Compare

Pacific BPO

3.4
Compare

Metropolis Healthcare

4.0
Compare

GE Healthcare

4.0
Compare

Baxter International

4.0
Compare

Columbia Asia

4.5
Compare

Care Hospital

4.2
Compare

Nephroplus

3.9
Compare

Similar Jobs for you

Support Engineer at Infomatic Solutions

Ahmedabad

9-14 Yrs

₹ 5.5-12 LPA

Technical Support Engineer at Ctrl Sourcing

Hyderabad / Secunderabad

3-8 Yrs

₹ 5-10 LPA

Lead Infrastructure Engineer at Advantmed

Pune, Ahmedabad

8-13 Yrs

₹ 9-14 LPA

Application Technology at Accenture Solutions Pvt Ltd

Nagpur

3-8 Yrs

₹ 5-10 LPA

Application Designer at Accenture Solutions Pvt Ltd

Coimbatore

7-12 Yrs

₹ 9-14 LPA

Application Designer at Accenture Solutions Pvt Ltd

Hyderabad / Secunderabad

3-8 Yrs

₹ 5-10 LPA

Application Designer at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

7-12 Yrs

₹ 9-14 LPA

Endpoint Security Analyst at Wipro Limited

Bangalore / Bengaluru

5-10 Yrs

₹ 7-12 LPA

Wintel Administrator at Truglobal

Bangalore / Bengaluru

7-12 Yrs

₹ 8.5-14 LPA

Senior Systems Engineer at Fusion Global Business Solutions

Indore

7-12 Yrs

₹ 8-18 LPA

Sr. Technical Support Engineer

10-20 Yrs

Gandhinagar, Ahmedabad

12d ago·via naukri.com

Technical Support Representative (TSR)

1-4 Yrs

Ahmedabad

3d ago·via naukri.com

Advantmed - Team Lead - MIS (4-6 yrs)

4-6 Yrs

4d ago·via hirist.com

Spanish Executive

1-6 Yrs

Ahmedabad

9d ago·via naukri.com

Delivery Manager

15-21 Yrs

Ahmedabad

10d ago·via naukri.com

Advantmed - Delivery Manager (15-20 yrs)

15-20 Yrs

10d ago·via hirist.com

Lead Executive

3-7 Yrs

Gandhinagar

10d ago·via naukri.com

Hiring Manager IT Infrastructure - Ahmedabad

10-17 Yrs

Ahmedabad

11d ago·via naukri.com

Technical Support Manager (10-12 yrs)

10-12 Yrs

13d ago·via hirist.com
write
Share an Interview