Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Apple macOS Management



Good to have skills :NA
Minimum



3 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide timely technical support to clients.

Troubleshoot and resolve issues related to Apple macOS Management.

Collaborate with cross-functional teams to enhance system performance.

Document and maintain technical procedures and user guides.

Stay updated with the latest trends in Apple macOS Management.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Apple macOS Management.

Strong understanding of system troubleshooting and problem-solving.

Experience in managing Apple devices in an enterprise environment.

Knowledge of Apple device security and compliance standards.

Familiarity with remote support tools and ticketing systems.
Additional Information:

The candidate should have a minimum of 3 years of experience in Apple macOS Management.

This position is based at our Nagpur office.

A 15 years full-time education is required.


Qualifications

15 years full time education