Walk-in Drive For freshers-Customer Service Desk(Chat Process)

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

•Customer Service Management

•Adaptable and flexible

•Agility for quick learning

•Ability to perform under pressure

•Commitment to quality

•Written and verbal communication

Roles and Responsibilities:

•In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

• Your expected interactions are within your own team and direct supervisor

• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

• The decisions that you make would impact your own work

• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

• Please note that this role may require you to work in rotational shifts.

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support
Designation: New Associate
Qualifications: Any Graduation / Undergraduate with 6 month experiences can apply
Years of Experience:0-9 Months
Language - Ability: English - Proficient

Job Location: Mumbai (Vikhroli) (Current location - Mumbai mandatory)

Transportation: Two-way Cab facility will be provided (Pick and drop location should be with-in Accenture Transportation boundary).

We look forward to welcome you to the Accenture family!