Spanish Executive

Overview:

Advantmed India LLP is seeking a dedicated and detail-oriented bilingual (Spanish) speaker to join our Quality Assurance team. This role involves verifying customer information and ensuring data accuracy within our systems. Ideal candidates will be fluent in Spanish and possess a strong passion for data analysis, enjoy independent work, and contribute positively to team success.

Duties and Responsibilities:

• Review and analyze call recordings in both Spanish and English using call center software and scoring tools to evaluate compliance with quality standards.
• Ensure the accuracy and completeness of data within the system.
• Collaborate with stakeholders to share insights and recommendations, supporting continuous improvement initiatives.
• Stay informed about industry best practices and quality assurance methodologies for bilingual contact centers.
• Document observations and findings in Spanish to contribute to the knowledge base and support training efforts.
• Generate bilingual reports summarizing key findings, insights, and recommendations for process optimization and training needs.
• Identify trends and patterns by analyzing call data to highlight areas for improvement in agent performance and customer experience.

Key Competencies:

• Bilingual Proficiency: Fluent in Spanish with the ability to analyze and report on interactions in both Spanish and English.
• Quick Learning: Ability to rapidly understand company operations and learn new processes.
• Analytical Skills: Proficient in analyzing contact center data to generate insights and predict customer trends.
• Attention to Detail: Meticulous in tracking quality assurance metrics to develop effective improvement strategies.
• Critical Thinking: Capable of devising creative solutions to problems across language barriers.
• Organizational Skills: Effective at prioritizing and organizing tasks in a bilingual environment.

Job Requirements:

• Proficient in verbal and written Spanish; high proficiency required. Intermediate English proficiency is acceptable.
• Minimum of one year of experience in a bilingual contact center environment.
• High attention to detail and precision in work.
• Strong communication and interpersonal skills.
• Ability to work both independently and collaboratively.
• Proficient in using computer systems and software applications.
• Effective listening skills in both Spanish and English.
• Organized, detail-oriented, and possessing a strong work ethic.