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Adani Group
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Lead Pranaam
Adani Group
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Educational Qualification:
- Bachelor s in business administration, Hospitality Management, or related field.
Experience Required:
- 12+ years in hospitality or customer service management, especially in airport or travel-related services.
- 3+ years in management roles.
Revenue Growth
- Drive business growth through strategic tie-ups with corporates, achieving revenue targets for Pranaam and Porter Services at large assets. Achieve revenue targets for Pranaam and Porter Services at large assets by leveraging strategic partnerships and business development initiatives.
Customer Experience Management
- Lead initiatives to continuously enhance and maintain high service quality and guest satisfaction by overseeing guest experience and service delivery for Pranaam Services. Develop feedback mechanisms to capture customer insights and use them to drive service improvements.
Stakeholder Management
- Expand business networks and opportunities and build and maintain strong relationships with corporates, hotels, and travel agents to expand business networks and create new opportunities.
Operational Management
- Ensure operational efficiency by maximizing resource productivity, optimizing staff rostering, and effectively managing duty allocation to enhance performance. Oversee daily operations of the Pranaam service, ensuring adherence to Standard Operating Procedures (SOPs), regulatory requirements, and high standards of service delivery.
Feedback and Improvement
- Implement feedback management and continuous process improvement, monitoring the voice of customer (VoC) and gathering valuable customer insights for better service.
Quality Assurance and Compliance
- Ensure all Pranaam services meet quality standards and comply with relevant local and international regulations. Develop and implement quality assurance frameworks, including regular audits, to maintain service excellence and compliance.
Contingency Crisis Management
- Lead the response to any operational disruptions, emergencies, or customer complaints, ensuring swift and effective resolution while maintaining service quality. Develop contingency plans and train the team to handle various scenarios to minimize impact on customers.
Data Analysis and Reporting
- Use data-driven approaches to inform decision-making, identify trends, and improve service delivery and customer satisfaction and provide insights to senior management.
Team Leadership and Development
- Oversee recruitment, training, and development of frontline team members, fostering a culture of continuous improvement and strong customer focus. Encourage team collaboration and accountability, fostering a culture of continuous improvement to meet organizational goals effectively. Mentor and coach team members, identifying high-potential individuals and developing them into future leaders through focused development plans.
Digital Mindset
- Embrace and promote a digital-first approach to enhance Pranaam Services by leveraging technology to optimize operations, improve customer experience, and drive innovation. Lead the adoption of digital tools, including the successful launch of the Pranaam App, to streamline service delivery, increase efficiency, and provide a seamless, personalized guest experience.
Employment Type: Full Time, Permanent
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What people at Adani Group are saying
Lead salary at Adani Group
reported by
4
employees
with 6-14
years exp.
₹9
L/yr - ₹20
L/yr
At
par with the average Lead Salary in India
View more details
What Adani Group employees are saying about work life
based on 1.5k employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Adani Group Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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