Team Lead - Techno commercial

Educational Qualification:

Graduate degree in Engineering, Commerce or Management. MBA Preferred.

Certificate or proven exposure to Supplier Management operations. IIMM or CSM / CPA preferred.

Experience in working in SAP, SAP ARIBA and Workflow driven Shared Services Environment.

Exposure to AI/Automation.

Advanced user of Excel functions.

Experiences: 7-10 years of total experience o More than 3 years of experience in managing team preferably in a GCC or Shared Services context. o 3-5 years of experience in working in Projects, Assets, Infrastructure Manufacturing, Services organization in third party due diligence activities. o Experienced in Procurement, Supply Chain, or Governance roles, with at least 3 years in a leadership capacity. o 1-2 years experience in SAP Ariba (preferably in SLP module) and SAP MM. Certification in CPP/CPSM. Exposure to working in Indian conglomerates and working practices in promoter led organizations. Knowledge supplier risk management frameworks. Knowledge and experience of Indian corporate compliance requirements including PAN, GST, RoC and MoCA and Global VAT/WHT, International trade tariffs and Denied Party List. PowerPoint presentation creation and delivery capabilities. Exposure to work in SharePoint / Tool based environment and project management.

Operations Management The role entails managing collation of required due diligence questionnaires from external third-party suppliers, monitoring progress and evaluating the completeness of due diligence. Support a process for monitoring and periodically re-assessing third parties to ensure compliance with obligations. Support implementation and maintenance of the TPDD program across the company. Help maintain a centralized repository of third-party information, including third party service providers, vendors, assets, and partners, and related risk assessments, audit reports, and remediation plans. Share dashboards on TPDD compliance from onboarding to exit.

Transition and Operations

Stabilization Ensure that vendor selection criteria align with Business Unit (BU) Techno Commercial (TC) goals, needs, and values, as well as the scope and specifications of the project or contract. Work with BU TC and verify different types of credentials and certifications such as business licenses, insurance policies, professional accreditations, industry-specific standards, and security clearances. Ask for contact details of at least three references and call or email them for information; search for online reviews, ratings, and complaints on platforms and consult your network, industry associations, or trade publications for recommendations or opinions.

Customer and

Stakeholder Engagement Effectively communicate with suppliers and internal stakeholders, be alert to inconsistencies in information received and initiate communications with key stakeholders and business partners and guide them towards successful resolution. Provide guidance to internal stakeholders and ensure TPDD policies and procedures are understood across organization and Techno Commercial team members are trained. Collaborate across Information Security, Legal, Tech Services, Procurement, and the business to enforce standard risk management policies, procedures, and contractual requirements.

Operational Delivery and

Service Excellence Review and Track Vendor financial stability, Vendor insurance, Vendor security practices and Vendor contract terms. Report on non-compliant vendors to business leadership.

Roles and Responsibilities Conduct vendor interviews and site visits which can help establish rapport, clarify expectations, and assess capabilities, as well as verify information gathered from other sources. Ensure list of questions cover your vendor selection criteria, such as quality, pricing, delivery, service, compliance, experience, and innovation. Schedule a video conference, or in-person site visit to the vendors premises to inspect their facilities, equipment, processes, staff, and products or services.

People and Performance

Management Guide assigned specialists for effective people management. Identify any people challenges quickly and work with Head - GCC TC and Tower Lead - Governance & Control for timely corrective action. Manage performance appraisal of the assigned team. Implement structure performance evaluation criteria and monitoring using tangible / operational data for assigned operational team leads. Ensure each new team member (new /existing) is inducted to new operations model, expectations and governance mechanism including critical business scenarios. Drive and cultivate culture of Outcome focused customer centric organization by driving E2E process awareness / BU appreciation sessions with the operational team leads and members.

Operations Process

Improvement and

Knowledge Management Efficient problem-solving and a proactive approach if the time is short; provide advice and guidance to colleagues on activities that are on the critical path and help resolve issues. Drive year-over-year productivity leveraging Digital/Automation AI/Gen AI tools. Be the GCC Focal point and liaise / work with Business stakeholders in ensuring Process improvement program are aligned to Business needs. Participate in GCC Cross functional Process improvement council to identify variances across Sectors and work on driving standardization.