Upload Button Icon Add office photos

ACT Fibernet

Compare button icon Compare button icon Compare
filter salaries All Filters

60 ACT Fibernet Jobs

Customer collection & Retention (TL-CCNR) || ACT Fibernet || PUNE

4-7 years

₹ 4 - 7L/yr

Pune

1 vacancy

Customer collection & Retention (TL-CCNR) || ACT Fibernet || PUNE

ACT Fibernet

posted 3d ago

Job Description

Company Name :- ACT FIBERNET

Job Title: Team Leader - Customer collection & Retention (TL-CCNR)

Department: Customer Care/Retention

Industry: Internet Service Provider (ISP)

Location: Kharadi

Reporting To: Retention Manager/Operations Manager

HR SPOC : Himanshu Alane / 7887722231


Job Summary:


1.The Team Leader - Customer Care & Retention (TL-CCNR) is responsible for overseeing a team focused on customer retention efforts. This role aims to minimize churn, enhance customer satisfaction, and foster loyalty among the subscriber base. The position demands strategic thinking, strong leadership, and hands-on involvement in retention activities.

2. Customer Retention Strategies: Develop and implement retention strategies to reduce churn. Identify and address reasons for customer dissatisfaction or disconnection. Offer tailored solutions such as discounts, upgrades, or value-added services.

3. Customer Interaction: Handle escalations from team members and ensure customer concerns are resolved promptly. Build rapport with high-value customers to strengthen loyalty.

4. Data Analysis and Reporting: Monitor retention metrics (e.g., churn rate, NPS, ARPU). Analyze customer behavior to identify trends and improvement areas. 1 Present regular reports on team performance and customer retention activities.

5. Collaboration: Work closely with other departments (Sales, Marketing, Technical Support) to improve the customer experience. Provide feedback to product teams to enhance service offerings.

6. Compliance and Quality Assurance: Ensure adherence to company policies, processes, and regulatory standards. Maintain accurate customer records and communication logs.


Qualifications and Skills:


Education: Bachelors degree


Experience: 3+ years of experience in customer reletation At least 1 year in a team leadership or supervisory role. Skills: Strong leadership and interpersonal skills. Excellent communication and negotiation abilities. Proficiency in CRM tools and customer analytics platforms. Problem-solving mindset with a customer-first attitude.


Key Performance Indicators (KPIs): Reduction in churn rate. Increase in customer lifetime value (CLV). Improved Net Promoter Score (NPS). Achievement of team retention targets.


Compensation: Competitive salary 2 Additional benefits, including medical insurance, and professional development programs



Employment Type: Full Time, Permanent

Read full job description

ACT Fibernet Interview Questions & Tips

Prepare for ACT Fibernet roles with real interview advice

What people at ACT Fibernet are saying

What ACT Fibernet employees are saying about work life

based on 2.1k employees
50%
55%
59%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

ACT Fibernet Benefits

Job Training
Health Insurance
Soft Skill Training
Cafeteria
Team Outings
Child care +6 more
View more benefits

Compare ACT Fibernet with

Hathway

3.5
Compare

Bharti Airtel

4.0
Compare

Jio

3.9
Compare

Tata Play Fiber

4.0
Compare

You Broadband

3.8
Compare

BVS Broadband

3.4
Compare

Spectra Technovision India

3.5
Compare

Excitel Broadband

3.6
Compare

Vodafone Idea

4.1
Compare

Ericsson

4.1
Compare

Tata Communications

4.0
Compare

Nokia

4.1
Compare

Huawei Technologies

4.0
Compare

Tata Communications Transformation Services

4.0
Compare

Verizon

4.1
Compare

Aerial Telecom Solutions

4.4
Compare

Aircel

4.4
Compare

Pratap Technocrats

3.8
Compare

Telenor

4.2
Compare

AT&T

4.1
Compare

Similar Jobs for you

Customer Retention Officer at Max Life Insurance

Delhi/Ncr

1-5 Yrs

₹ 1-3.75 LPA

Customer Retention Specialist at SolutionInn, US

Jalandhar, Ludhiana + 2

1-4 Yrs

₹ 3-6 LPA

Custo at Hexaware Technologies

Navi Mumbai

1-5 Yrs

₹ 1-4 LPA

Retention Executive at Atria Convergence Technologies (ACT)

New Delhi

2-7 Yrs

₹ 2.5-3.75 LPA

Customer Retention Associate at DIN Engineering Services (DIN)

Noida

3-8 Yrs

₹ 4-8 LPA

Customer Retention Executive at Hexaware Technologies

Thane, Navi Mumbai + 1

1-6 Yrs

₹ 1-4 LPA

Customer Retention Associate at DIN Engineering Services (DIN)

Noida

1-6 Yrs

₹ 3.5-6 LPA

Customer Retention Associate at DIN Engineering Services (DIN)

Noida

1-6 Yrs

₹ 2.5-4 LPA

Team Lead at Atria Convergence Technologies (ACT)

Pune

4-6 Yrs

₹ 4-6.5 LPA

Customer Retention Specialist at Ugaoo Agritech Private Limited

2-4 Yrs

Not Disclosed

Customer collection & Retention (TL-CCNR) || ACT Fibernet || PUNE

4-7 Yrs

₹ 4 - 7L/yr

Pune

3d ago·via naukri.com

Sr. Marketing Executive

2-7 Yrs

₹ 2 - 4.5L/yr

Ahmedabad

54min ago·via naukri.com

Team Lead- Sales (B2C)

5-8 Yrs

₹ 5 - 6.5L/yr

Ahmedabad

55min ago·via naukri.com

Field Sales Executive

1-6 Yrs

₹ 2.5 - 4.5L/yr

Hyderabad / Secunderabad

2hr ago·via naukri.com

Assistant Manager (HRSS) || ACT Fibernet || Bangalore ||

8-10 Yrs

₹ 7 - 9L/yr

Bangalore / Bengaluru

2d ago·via naukri.com

Talent Acquisition Internship Program

0-1 Yrs

Hyderabad / Secunderabad

2d ago·via naukri.com

Collection and Retention

2-7 Yrs

₹ 2.25 - 3.75L/yr

New Delhi

3d ago·via naukri.com

Hr Operations Consultant || ACT Fibernet || Bangalore

1-3 Yrs

Bangalore / Bengaluru

3d ago·via naukri.com

Talent Acquisition Executive || ACT Fibernet || Bangalore ||

2-4 Yrs

₹ 2.5 - 4L/yr

Bangalore / Bengaluru

3d ago·via naukri.com

Sales Executive

2-7 Yrs

₹ 1.5 - 3.25L/yr

Lucknow

5d ago·via naukri.com
write
Share an Interview