Collection & Retention Executive

Reporting to: Team Leader

Purpose of the Role: To ensure collection efficiency, contributing to company's overall growth.

Role Description:-

• Responsible to call customer and remind for payment.
• Responsible to act as a bridge between field executives and team leaders
• Responsible for constantly follow up
• Arrears payment Work consistently to rectify billing error
• Responsible for Analysis and feedback of unpaid accounts Follow up for reactivation of
  inactive accounts.

Key Result Areas:

To contribute towards company's profitability by ensuring 100% collection both in terms of customer and value resulting to a sustained business with desired customer satisfaction.

Education:

• Should have Graduate or equivalent degree

Work Experience:

• Should have minimum of 1-6 years of relevant work experience in Retention role (English Voice process)
• Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound. (Voice process)
• Should have experience handling MIS or strong experience with MS excel, MS word
• Should possess excellent communication and interpersonal skills.

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