Collection and Retention

Role Description

• Responsible to call customer and remind for payment.

• Responsible to act as a bridge between field executives and team leaders

• Responsible for constantly follow up Arrears payment

• Work consistently to rectify billing error

• Responsible for Analysis and feedback of unpaid accounts

• Follow up for reactivation of inactive accounts.

Key Result Areas:

To contribute towards company's profitability by ensuring 100% collection both in terms of customer

and value resulting to a sustained business with desired customer satisfaction.

Education:

Should have Graduate or equivalent degree

Work Experience:

• Should have minimum of 1 - 6 years of relevant work experience in Retention role (English Voice

process)

• Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound.

(Voice process)

• Should have experience handling MIS or strong experience with MS excel, MS word

• Should possess excellent communication and interpersonal skills.

• Immediate Joiners or Max 15 days notice period preferred

• Language preferred - English & Hindi

• Week Off: 6 days working & 1 day rotational week off / Rotational Day

For more details contact : 7985724666