Customer Service Executive

ACT Fibernet Chennai is hiring for Experienced / Fresher Customer service voice process role with 3 language proficiency (English mandatory Kannada / Telugu / Hindi Fluency is must)

Purpose of the Role:

The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.

Role Description:

1. To provide customer satisfaction on every call

2. To ensure closure of the ticket within the prescribed TAT

3. To provide speedy resolution

4. Willingness to work in 1 rotational week off & rotational Shifts

5. To resolves product or service problems by clarifying the customer's complaint

Key Result Areas:

This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.

Recruitment Specifications:

Education Graduate or equivalent

Work Experience:

Minimum of 0 to 4 Years of work experience in English voice process Experience in customer service or call center background preferred Strong communication skills & Good interpersonal skills Should know English & Tamil mandatory / Kannada / Telugu / Hindi fluency is must
Week Off : 6 days working & 1 rotational week off Rotational day shifts

Age - Below 34
Please make sure that you have all the documents in place and come to the interview with the below documents :-

• Resume
• Pan Card
• Aadhar Card
• Driving License (Optional)
• X Certificate
• XII Certificate
• UG / Diploma / ITI Certificate.
• Relieving letter (For immediate joiners)
• Appointment letter from previous company
• Last 3 months salary slip/ Bank statement

Regards,