Engineer - Technical services

Role & responsibilities :

This role will be responsible for complaint handling and providing routine technical support to customers products and processes. To provide customer information / data to sales on business development.

Strategic and planning

Functional

Core

• Proactive Visit to customers to build up a rapport
• Complaint Handling
• Helping Customers with Yield Increase projects/Productivity
• Market Intelligence.
• Data Base of competition machines.
• Focus on New Products.
• Help Sales for Business Development.
• Audits at manufacturing locations to be done for key customers.
• Focus on archetype 3 & archetype 4 customers.

People development

• Conducting training programs on site for operators with regards to trouble shooting on the machines, explain the AQL & AOQL norms which should be signed off after the training

Competencies :

Complaint handling

Technical support

Support to Sales Team

Support to Quality Team

Rapport building with customers

Conduct training programs