Sales Coordinator - FP

Roles and Responsibilities

Strategic and planning
• To consider each order as a project and to manage it from the beginning till the final I&C payment is received by keeping customer centricity as a final goal.
• Build strong customer relationships by effectively managing customer expectations by resolving customer escalations and check for feedback.

Functional

• Handling all Export regions for Format part inquiries.
• Understanding Technical requirement from customers and converting it to Inquiry format in terms of design Input.
• Submitting Proposal drawings to the customer and coordinating with customer for approval.
• Preparation of Quotations.
• Following up for PO, order execution after PO received and commitments to be communicated to customer regarding order.
• For Domestic region, Sales Order login to be done, and trial material follow up.
• Achieve committed monthly linearity dispatches for ACGE defined region.
• Complete Customer Ownership of ACGE Customer.
• Daily effectively track, monitor and update OLM Order Life Cycle Management
• Adherence to commitment by collaborative working with Operations for Execution of ACGE Open Order.
• Pro-Active & Collaborative working with Finance & Commercial ACGE Team for Banking, Logistics & Dispatches.
• Continuous improvement on Sales Support Systems & Process to function in AUTO-MODE.
• Develop & Monitor monthly Process measurement criteria.
• Face and Effectively clear ACGE Business Rule, ISO audit & all compliance audit representing Pre-Sales Function.
• Data management and Record Keeping.
• Collaborate with cross-functional teams to resolve order-related issues and improve overall efficiency.

Talent Acquisition Lead : Madhuri Zalte

Email ID : madhuri.zalte@acg-world.com