Front Office Manager

Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilit
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About The Role :
 Front Office Operation 

Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues

Check that all Front Office employees report to work punctually and are well groomed before each of their shift

Conduct daily briefings and ensure that all pertinent information is well received by team members

Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions

Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to

Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible

Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

Liaise with Finance Department to ensure that credit procedures are properly carried out

Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue

Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling

Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards

Handle all guest correspondences and ensure prompt follow-ups

Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

 Team Management 

Interview, select and recruit Front Office employees

Identify and develop team members with potential

Conduct performance review with the team

Constantly monitor team members’ appearance, attitude and degree of professionalism

Prepare detailed induction programs for new employees

Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

Prepare payroll and gratuity reports

Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

 Other Responsibilities 

Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

Be well versed in hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Report for duty on time wearing clean and complete uniform at all times

Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the Management of the Hotel