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Accor Hospitality

Compare

4.7

based on 75 Reviews

912 Accor Hospitality Jobs

Guest Service Associate - Housekeeping

AAPC India Hotel Management Pvt. Ltd.

4.7

based on 75 Reviews

2-4 years

Chennai

Guest Service Associate - Housekeeping

Accor Hospitality

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Customer Service Hotel Management Hospitality Front Office Front Desk

+ 10 more

Job Description

About The Role :
Primary Responsibilities
Operation

Attend daily briefings and takes on daily assigned tasks

Understand the difference in guest levels (VIPs) and Room Categories

Clean and maintain areas of responsibility according to standards and procedures

Replenish guest supplies and ensure that guests requests are promptly attended to

Report damage or malfunction in hotel rooms/areas to Supervisor

Maintain equipment in a proper state of cleanliness

Maintain a section room report as well as a daily productivity report

Reports lost and found articles to the housekeeping office immediately

Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner

Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

Record room status in allocated section accurately

Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Other Responsibilities

Be well versed in hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the assigned by the Management

Establish and maintain effective employee working relationships

Main Complexity/Critical issues in the Job

Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Qualifications

Primary school education

Good oral proficiency in English language

No experience is required, training will be provided

Additional Information

Experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus

Employment Type: Full Time, Permanent

Read full job description

Prepare for Guest Service Associate roles with real interview advice

What people at Accor Hospitality are saying

5.0

Rating based on 1 Guest Service Associate review

Anonymous · Food, Beverage & Hospitality in Bangalore / Bengaluru

Likes

Good but some times it will be f ucked up

Salary - Good

+6 more

Dislikes

Didn't have more staff when I was there

Read 1 Guest Service Associate review

Guest Service Associate salary at Accor Hospitality

reported by 4 employees

₹2 L/yr - ₹2.9 L/yr

14% more than the average Guest Service Associate Salary in India

View more details

What Accor Hospitality employees are saying about work life

based on 75 employees

62%

51%

48%

81%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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