Guest Service Associate - Housekeeping

Company Description
Mercure Chennai Sriperumbudur
Hotel for travellers looking for local and authentic experiences
Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies.
Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway.

About The Role :
 Job Purpose 
Provide consistent housekeeping service to guest rooms, public areas, and facilities, meeting the hotel's standards of cleanliness and presentation.
 Primary Responsibilities 

Clean and maintain assigned areas according to hotel standards and procedures

Attend daily briefings and complete assigned tasks efficiently

Replenish guest supplies and promptly attend to guest requests

Report damages, malfunctions, or unusual activities to the Supervisor

Maintain accurate room status records and productivity reports

Handle guest complaints tactfully and ensure timely resolution

Perform valet services as required (e.g., linen delivery, laundry processing)

Adhere to fire safety and emergency procedures

Maintain a high standard of personal appearance and hygiene

Attend all required meetings and training sessions

 Competencies 

Service-oriented with attention to detail

Ability to work effectively in a team

Self-motivated and energetic

Qualifications

Primary school education

Good oral proficiency in English language