Guest Service Associate- Front Office

About The Role :

The Guest Service Associate- Front Office is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty.

All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the guests’ first and last impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards.

Liaise with different departments for smooth and coordinated work.

Ensure to interact with the guests & enable the team to understand guest requirements.

To ensure that all guests of the hotel are checked in and checked out in an efficient, yet warm and friendly manner.

To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.

Qualifications
Bachelors Degree in Hospitality Studies or Diploma

Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note:Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.