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Accor Hospitality

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4.7

based on 75 Reviews

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919 Accor Hospitality Jobs

F&B Hostess

Accor Hospitality

posted 18d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Hotel Management Hospitality Hospitality Management Front Office Food and Beverage

+ 4 more

Job Description



Company Description
Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery.Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

About The Role :
  • Maintain complete knowledge of:
  • Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
  • Restaurant reservation procedures
  • Daily house count, arrivals, departures, VIP’s
  • Scheduled in-house group activities, locations and times
  • All department policies / service procedures
  • Answer telephone within 3 rings, using correct salutations and telephone etiquette.
  • Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
  • Communicate reservation or cancellation changes to management as they arise throughout the shift.
  • Monitor the preparation of own assignments, ensuring compliance to departmental standards.
  • Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
  • Ensure that the hostess stand is cleaned and organized.
  • Review the Reservation book, pre-assign designated tables and follow up on all special requests.
  • Greet the guests at the entrance of the restaurant.
  • Seat Guest accordingly to floor plan / being fair to each waiter.
  • Show guests their table which has been designated to them
  • Ensure that the guests are pleased with their table.
  • Present the open menu to the guest.
  • Ensure that the tables are set to the best service of the guest.
  • Anticipate heavy business times and organize procedures to handle waiting lines.
  • Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
  • Maintain positive guest relations at all times.
  • Be familiar with hotel services / activities to respond to guest inquiries accurately.
  • Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
  • Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
  • Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
  • Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
  • Assist restaurant staff with their job functions to ensure optimum service to guest:when requested.
  • Promote a cooperative working climate, maximizing productivity and quality.
  • Do table visits systematically at each meal period to ensure guest satisfaction.
  • Promote F&B Outlets to each customer in down time.
  • Successful completion of the training process.
  • To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
  • To assist in Menu printing.

    •  Administration 
  • To collect all general requisitions and food & beverage requisitions.
  • To prepare and record all inventory on daily, monthly and quarterly basis.
  • Report any engineering issues and make a request for the same.
  • Maintain daily logs and update the Logbook on daily basis.

    •  Financial and Revenue Responsibilities 
  • To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
  • To perform cashiering functions and to ensure that the outlet cashiering procedures are strictly adhered to.
  • To perform beverage inventory on a daily basis and informing the management of any discrepancies on a daily basis.

    •  Guest Service Responsibilities 
  • To establish a professional rapport with guests and maintain good customer relationship.
  • To handle guest enquiries in a friendly, courteous and efficient manner.
  • To be fully knowledgeable about all bar products, wine and cocktail recipes.

    •  GENERAL DUTIES: 
  • To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
  • To provide friendly, courteous and professional service at all times.
  • To maintain good working relationships with colleagues and all other departments.
  • To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
  • To comply with local legislation as required.
  • To respond to any changes in the department as dictated by the needs of the hotel.
  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
  • To attend training and meetings as and when required.

    •  Confidentiality  
  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
  • Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

    • Qualifications
     Qualifications 
  • Relevant experience as a F&B Hostess or similar is an asset
  • Diploma/ BS degree in hospitality management, business administration, or related field
  • Excellent communication skills & guest engagement skills
  • Excellent problem resolution skills along with outstanding communication and active listening skills
  • Ability to work flexible hours
  • Proficiency in English

    • Additional Information
     Benefits 
  • An opportunity to be with world’s preferred hospitality company
  • Captivating and rewarding experience working alongside passionate professionals
  • Range of exclusive Heartist Benefits
  • Develop your talent through learning programs by Academy Accor.

    • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Accor Hospitality are saying

    What Accor Hospitality employees are saying about work life

    based on 75 employees
    62%
    51%
    48%
    81%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Accor Hospitality Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Team Outings
    Soft Skill Training +6 more
    View more benefits

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